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Siebel Business Analyst Online training

Objective:
Prerequisites:
  • Siebel Foundation Knowledge
  • What you will learn:
  • Navigate Siebel applications
  • Use a wide range of Siebel application functionality
  • Translate user requirements into technical specifications
  • Explore application configuration options using Siebel Tools
  • Use common Siebel business entities
  • Use common Siebel Sales features
  • Use common Siebel Call Center features
  • Use common Siebel Field Service features
  • Describe best practices for a Siebel implementation project
  • List the components of the Siebel Web architecture
  • Control access to views and customer data in a Siebel application
  • Create a company structure
Topics to be covered:
  • Navigating and Working with Data in the Siebel Interface:
  • Introducing Siebel CRM Applications
  • Navigating Siebel applications
  • Creating, modifying, and deleting records
  • Querying for data
Common Siebel Business Entities:
  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes
  • Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices
Siebel Application Functionality:
  • Siebel Sales scenario: Opportunity Management
  • Siebel Sales scenario: Forecasting
  • Other Siebel Sales Features
  • Siebel Call Center: service scenario
  • Siebel Call Center features (Smart Scripts, Service Analytics, Hotelling and Multi-tenancy)
  • Siebel Field Service scenario
  • Assets and Warranties
Siebel Automation and Other Application Features:
  • Siebel Workflow
  • Siebel Assignment Manager Siebel Task UI
  • Other features (Siebel Search, Audit Trail, Reports, iHelp, Siebel Tools)
  • Best Practices for Siebel Implementations
Access Control:
  • Securing Siebel Applications
  • Controlling access to views
  • Controlling access to customer data
  • Creating a company structure
Exploring the Siebel Application Architecture:
  • Understanding object definitions behind the Siebel user interface (UI)
  • Examining object definitions with Siebel Tools
Specifying Siebel Application Customizations:
  • The Siebel Data Model
  • Siebel business components
  • Siebel business objects
  • Pick lists and multi-value groups
  • Customizing UI elements
Specifying Siebel Automation:
  • Defining Siebel Workflow
  • Using Assignment Manager to assign records
  • Automating user interactions with Task UI
  • Creating iHelp Items to Assist Users
  • Preparing for a Global Deployment

If you want to know more about Siebel Business Analyst Training do not hesitate to call +91-9393 002 123 or mail us on info@unitedglobalsoft.com